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FAQ

Q: What is your exchange policy?

A: We can accept exchanges with a few conditions. Click here to read all about it!

 

Q: When will my order be shipped?

A: Because our products are made to order and we are at our peak season, it could take 3-5 business days to produce and process your order.  (Orders placed Friday may take an additional day)

 

Q: How can I track my order?

A: Tracking information will be sent to you via email when the package leaves our facility. 

 

Q: Why is my tracking number not working?

A: If your package is travelling internationally, it will take 24 to 48 hours for USPS.com to update tracking information on their website.

 

Q: My package was marked delivered but I have not received it. What do i do?

A: If your package is marked delivered but you have not received it, it is up to the customer to contact their local post office or call 1-800-ASK-USPS to file a claim and have the missing package investigated.

 

Q: Why is my order taking so long?

A: Unfortunately, your package may be delayed due to circumstances that are out of our control once your package leaves our care. (ie. USPS transit delays, weather, holidays, etc.) If your package is taking an exceptionally long time to arrive, please contact us.

 

Q: I'm unsure of how a garment will fit me. Where do I find this info?

A: Every product has a size chart within its listing. If you are a little confused about the measurements in the size charts, please consider the following:

BODY LENGTH: (The body length is measured in a straight line from the highest point of the shoulder at the join of the collar to the bottom of the shirt.)

BODY WIDTH: (The body width is measured approximately 2 inches below the armhole point across the garment from edge to edge.)

 

Q: How should I wash my shirt?

A: To prolong the life of your shirt, turn the garment inside-out and wash it in cold water. Tumble dry on low heat. If you have to iron it, turn it inside out and use a warm iron.

 

Still have a question?

Email us at hello@teesandtankyou.com and we will happily respond within 2 business days.